FAQ
Last Updated: 10/08/2022
The following are basic questions you may have about our privacy statement. We encourage you to read the detailed statement above for additional details.
Why is Neonail Malta updating its privacy statement?
We now meet the high standard required by the European Union's General Data Protection Regulation (GDPR) and have updated our privacy statement to reflect that. We also continue to simplify language and remove jargon, to make our privacy statement easier to understand and read.
What is the GDPR?
The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter limits on the use of personal data. You can learn more here https://www.eugdpr.org.
How often do you anticipate updating your privacy statement?
We will update our privacy statement as necessary to ensure that our policies are in line with international regulations, our product and business practices.
What information does Neonail Malta collect about me?
Neonail Malta collects your company data, name, phone number, email address, shipping address, payment information, location data, IP address, social identifiers, data provided by cookies and similar technologies, functional data such as registration and system data, as well as additional usage data; for instance, performance and activity information.
Why does Neonail Malta need my information?
Neonail Malta uses the data we collect to provide you the best experience within products and services we offer, which includes using data to improve and personalize your order. We also use the data to communicate with you, for example, informing you about your account, new products or services available, security and other types of updates.
How is my information used?
Neonail Malta uses the data we collect for the following purposes:
Product Improvement
Future Product Development
Customer Support
Security, Safety, and Dispute Resolution
Product Performance Analysis
Communications and Information
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How does collecting my information help Neonail Malta improve its products?
We use the information to help get your product working and to make sure that we are offering you the service options based on your needs. We also collect information about our products, so we can make improvements to eliminate potential bugs and problems. And finally, understanding how and when our customers collectively use their systems helps us design new ways to fill homes with music.
Does Neonail Malta sell information to third parties?
No. We never have. And we never will.
What are Server log files for?
You can use our websites without submitting personal data. Every time you access our website, user data is transmitted by your internet browser and stored in protocol files (server log files). This stored data includes e.g. name of the site called up, date and time of the request, amount of data transferred and the provider making the request. This data serves exclusively to ensure smooth operation of our website and to improve our offering. It is not possible to assign this data to a particular person.
How do I delete my personal data from Neonail Malta and what are the consequences?
You can always send us an email to info@elanbeautymalta.com and request that your data be deleted. Please note, however, that by deleting you can't make further orders.
How long does Neonail Malta keep my information?
After contractual processing has been completed, the data is initially stored for the duration of the warranty period, then in accordance with the retention periods prescribed by law, especially tax and commercial law, and then deleted after the period has elapsed, unless you have agreed to further processing and use. Neonail Malta retains personal data for as long as necessary to provide the services, support your product and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different products or services, actual retention periods can vary significantly.
How is information stored and secured on Neonail Malta’ servers?
Neonail Malta is committed to protecting the security of your personal data. We and our providers use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. Any data we transmit over the internet is protected using encryption.
Is Neonail Malta using cookies or pixels to gather information?
Yes, we use cookies and similar technologies like pixels, tags and web beacons when you visit our website or use our App. By visiting our website or using our App, you agree to the use of cookies and similar technologies for the purposes we describe in our privacy statement. This helps us provide you with the best experience and allows certain parts of our website to function properly. You always can adjust your browser or device settings to not accept cookies and similar technologies if this concerns you.
Does Neonail Malta use interest-based advertising?
Yes. We work with third-party advertisers that utilize cookies and similar technologies to provide more relevant advertising about Neonail Malta on our website and across the internet. To provide interest-based advertising, the advertisers combine non-personal data learned about your online activities over time to customize the advertising delivered to you. We do not share your personal information to do this.
What safeguards are in place for children who have access to Neonail Malta products?
Neonail Malta does not target and is not intended to attract children. Neonail Malta does not knowingly solicit personal information from children or send them requests for personal information. Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from persons under the age of sixteen. If following a notification by a parent or guardian, or discovery by other means, that a child under sixteen has improperly registered on this site by using false information, we will cancel the child's account and delete the child's personal information from our records.
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